Return and Exchange Policy
At VEAR, we strive to provide you with products that meet your expectations and enhance your lifestyle. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return and exchange policy. Please familiarize yourself with the following guidelines to ensure a smooth process.
- Return Eligibility:
- You are eligible to initiate a return within 14 days of the original purchase date.
- To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
- Exchange Policy:
- If you wish to exchange a product for a different size, color, or variant, please contact our customer support team at firstname.lastname@example.org.
- Exchanges are subject to product availability. If the requested item is not available, we will process a refund or offer an alternative solution.
- Return Process:
- To initiate a return, please contact our customer support team at email@example.com with your order number, a brief explanation of the reason for the return, and any relevant supporting documentation.
- Our customer support team will guide you through the return process, including providing a return shipping label if necessary.
- Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within a few business days.
- Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs.
- Non-Returnable Items:
- Some items, such as personalized or customized products, may not be eligible for return unless there is a defect or error on our part.
- Orders can be canceled within 24 hours of placement. After this period, the order may have already been processed, and cancellation may not be possible.
- Contact Information:
- For any questions or concerns regarding our return and exchange policy, please reach out to our customer support team at firstname.lastname@example.org.
At VEAR, your satisfaction is our priority. We appreciate your trust in our products and aim to provide a hassle-free experience when it comes to returns and exchanges. Thank you for choosing VEAR!
Note: This return and exchange policy is subject to change, and any updates will be reflected on our website.